Frequent Flyer Program

The FMI Air Loyalty Program awards redeemable points to our customers based on the amount of flights they book with us. Every dollar spent is worth 10 points.After signing up for the membership, accumulate points by buying tickets. You’ll qualify for varying levels of membership that offer exclusive perks and benefits. You’ll also have exclusive access to flash promotions announced via our website, social media and newsletters, as well as sponsored deals from our partners.The first level is Gold Club status*, which all passengers are eligible for after earning 1000 points (approximately the cost of 1 flight) within one year. Benefits include:

  • Birthday privilege: Enjoy a 10% discount on a round-trip flight during your birthday month or a 50% discount on a round-trip flight if one sector is scheduled for the day of your birthday
  • Priority check-in service: No waiting, no hassles
  • 5 Kg extra baggage allowance
  • 50 bonus points

FMI Air Loyalty Program members can then advance to Platinum Club status** after earning 50,000 points within one year. Platinum Club benefits include:

  • Birthday privilege: Enjoy a 15% discount on a round-trip flight during your birthday month or an 80% discount on a round-trip flight if one sector is scheduled for the day of your birthday
  • Priority check-in service: no waiting, no hassle
  • Priority on the waiting list
  • 10 Kg extra baggage allowance
  • 100 bonus points

After earing 100,000 points within one year, FMI Air Loyalty Program members will graduate to our highest membership level, Black Club status***. Privileges include:

  • Birthday privilege: Enjoy a 20% discount on a round-trip flight during your birthday month or a FREE round-trip flight if one sector is scheduled for the day of your birthday
  • Priority check-in service: no waiting, no hassle
  • Priority on the waiting list
  • Guaranteed seat if booking is made 72 hours prior to departure
  • Priority boarding
  • Free private car transfer between gate and the aircraft
  • 15 Kg extra baggage allowance
  • 150 bonus points

FMI Air Loyalty Program members can also exchange points at any time for ticket vouchers at a rate of 3000 points per one-way voucher.

*to retain Gold Club status for the subsequent year, members must earn an additional 1000 points within said year to keep their membership account active. (i.e. Member A earns Gold Club status on March 1, 2017. He needs to earn an additional 1000 points by March 1, 2018 to keep his membership active after that date).

**to retain Platinum Club status for the subsequent year, members must earn an additional 50,000 points within said year to keep their membership account active.

***to retain Black Club status for the subsequent year, members must earn an additional 100,000 points within said year to keep their membership account active.

Terms and Conditions

1. Enrollment

The loyalty program is open to individuals aged 18 and above. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of FMI Air.

Members will be issued a new membership number and card after making the first qualifying transaction. The use of this membership number/ card and associated benefits is deemed to be an acceptance of these terms and conditions and other loyalty program terms and conditions that may be issued from time to time by FMI Air.

2. Obligation

The email address provided by an applicant or an existing member must be a valid email address which is personal to the member. Such email address shall also not be affiliated to a travel services entity. Any communication sent to customers regarded as delivered. It is a member’s responsibility to keep email address up to date. FMI Airlines will not be responsible for any of misdirected email or delayed.

Any changes of personal information such as NAME, Passport Number, Date of Birth should submit in written notification with relevant documents as a proof of change.

3. Termination

A member may terminate membership program at any time by giving written notice and returning to FMI Airlines. Upon receiving of notification, any of benefits and points earned within membership year will be forfeited accordingly.

FMI AIR recommends that members carefully plan all cancellations to avoid unintentional loss of accumulated points.

Membership activities which has not recorded flight transactions or any of activities within 12 consecutive months will be dismissed without prior notice.

4. Earning Points

Points are earned with every dollar that you spend with FMI Air. Each dollar spent, earn 10 points. We also reward our frequent fliers, counting sectors flown as an alternative option to maintain your status or get an upgrade in membership level under certain conditions.

To earn points, members are encouraged to inform their membership number upon making reservation whenever is possible.

Points are credited to membership account for tickets purchased on full fare paying class. No points will be earned on tickets such as awards, promotional fare, discounted and charter flights.

Member of any club may purchase additional points at a rate of 10 points for every 2$USD Spent. However, limitation to club members as follow:

Gold / Platinum / Black member may purchase up to 200/400/500 respectively in order to retain their status.

5. Missing Points

Should the points do not credit to member’s account, Members may claim retroactive form to credit. All types of transaction should only be accepted within six months although point claims that are made prior to enrollment of membership. Transaction will take approximately two to three weeks. This can be done only by completing credit claim form/ retroactive claim form. The forms are available at FMI Air Lounges.

6. Redemption / Upgrade

The award or redemption ticket (one way or round trip) can be redeemed at FMI Air ticketing and reservation office according to the rules and regulations that may be enforced from time to time for issuing awards.
However, Redemption ticket for Gold Card member does not guarantee for confirm seat except Platinum and Gold member.

In general, traveling on awards or upgrade ticket is subject to capacity controls. Award seats may not be available for all flights. Member is responsible for airport tax and other handling charges.

Passenger who confirmed on award tickets and reservation who fail to show up for the flight considered NO-SHOW and no show fee will be charged.

In case of changes in schedule, delay ,re-routing the flights, passenger traveling on awards ticket will be transferred as per rules to the full fare paying passengers Open dated Tickets are not allowed.

Confirmed booking on redemptions are encouraged to be ticketed immediately .FMI Air’s reservation team will not be held responsible for flight cancellation, re-routing unless the redemption ticket is issued prior to FMI Air’s ticket time limit.

7. Points expiry / Renewal of membership status/ Reserve values

Option (1)

Member’s points ( Gold/ Platinum ) will expire after 12 consecutive months on the last day of the equivalent month in which they were earned whereas Black member’s point will expire after 24 consecutive months.However, Left over points are allowed to transfer to another membership year as follow :

Gold – 5% of left over points

Platinum – 10% of left over points

Black -20% of left over points

Option (2)

Reserve value – Member who wish to keep their points excess of the standard points beyond their status level as reserve values within 12 consecutive months are allowed up to 30 % of total points. Reserve values can be used to top up the points if there is insufficient points to be accrued at the end of subsequent year. Reserve value is valid for three years from the month which since the period is credited.

This program allow members to renew subsequent membership year to maintain their status.

8. General

These terms and conditions govern the relationship between FMI Air and Members of the FMI air loyalty program. It is the member’s responsibility to read and understand these Terms and Conditions.

Membership of loyalty program and its associated membership cards are not transferable and may only be used by the named loyalty program member. Membership cards remain the property of FMI Air and must be returned upon request.

FMI Air and its loyalty program partners may, at any time request photo identification to verify the identity of an individual claiming any benefit of the FMI Air loyalty program.

The selling, purchasing and auctioning or exchanging of all FMI Air awards including award tickets, for compensation is strictly prohibited.

FMI Air reserves the right to withhold or confiscate award documents , void remaining points , close accounts , terminate membership , with or without notice, and take legal action in the event of any member found to be conducting commercial transactions with the third parties involving award documents.

This also include changes without limitation to the following :

  • Rules for earning points
  • Rules for use of awards and redemptions
  • Features of special offers and promotions.
  • Renewal and Qualification process.

FMI Air will not be held responsible for any unauthorized changes of nominees or be held liable when issuing awards for designated nominees.

FMI Air reserves the right to modify the loyalty program structures, benefit or other features including these terms and conditions or to terminate the loyalty program at any time upon reasonable notice where possible, and FMI Air will not be liable for any loss or damage resulting therefrom. Any use of the loyalty program by a member will be deemed as acceptance of any amendment to these terms and conditions.

Upon joining or upgrading to a tier within the loyalty program ,members will receive a new membership card.

9. Benefits- ( Be rewared with us )

(i) Benefits at a glance ( Gold )

Welcome bonus points

Priority reservation waitlist

Priority airport standby

Priority service – Check in / Boarding / Baggage handling

(Please note that some airports have restrictions on luggage that could take priority over this benefit.)

Extra 5Kg allowance

Birthday Recognition (20% tier bonus)

Preferred seat when checking in at airport

(ii)Benefit at a glance (Platinum)

Welcome bonus points

Priority reservation waitlist

Priority airport standby

Priority service – Check in / Boarding / Baggage handling

(Please note that some airports have restrictions on luggage that could take priority over this benefit.)

Extra 10Kg allowance

Birthday Recognition (30% tier bonus / Discount )

Preferred seat when checking in at airport

Access to lounges

Personal Preference recognition

We will make a note of your preferences for future flight with FMI Air.We will anticipate your preference for a special request/ preferred seat and special meals.

(iii)Benefit at a glance ( Black )

Welcome bonus points

Priority reservation waitlist

Priority airport standby

Priority service – ( Check in / Boarding / Baggage handling )

(Please note that some airports have restrictions on luggage that could take priority over this benefit. )

Extra 15Kg allowance

Birthday Recognition (50% tier bonus / Discount )

Supplementary card nomination

Preferred seat when checking in at airport

Access to lounges

Personal Preference recognition

We will make a note of your preferences for future flight with FMI Air. We will anticipate your preference for a special request/ preferred seat and special meals.

Black Member –Supplementary Card

Black members may wish to opt for a supplementary card for their spouses, business colleagues, partner or appointed nominee.

However, supplementary card holder remains at basic member ( gold ) earning of points will be as per T&C. He or She may not enjoy tier bonus for the supplementary card and all the points will go as per basic membership’s privileges (gold).

Supplementary card member can enjoy same benefits that principle cardholder has access to, as well as the preferential treatment accorded to black member. (for instance: Redeem flights/ Enjoy air privileges )

Benefit for supplementary card holder  ( Black )

Priority reservation waitlist

Priority airport standby

Priority service – (Check in / Boarding / Baggage handling )

Extra 15Kg allowance

Birthday Recognition

Preferred seat when checking in at airport

Access to lounges